Support: support@merchcowboy.com

COVID-19 Info

National Shipping (Germany):
(Update 12-30-2020) Deliveries may be delayed by a few days!
Shipping provider info:
"Due to the currently vey high number of parcels and the increased Corona-protective measures there may be delays in delivery.“
We hope for your understanding in these crazy times and would be glad if you hold on for a few more days of patience if your package is still on its way.
Solidarity with the parcel lady and the parcel man!

Hygiene:
We make sure to comply with all hygiene & disinfection requirements regarding packing your order.

Domestic shipping:
Currently, there are no restrictions on domestic shipping. Orders will get shipped throughout all of regions of Germany (as of March 27th, 2020)

International shipping: (UPDATE: January 5th, 2021 10:30 am)
DHL is no longer charging a crisis surcharge on shipping to the USA. For further info please see our AGB.
Actually there is no shipping possible to the following countries:
- France


Service:
You can write us an email. We usually reply within 24 hours during the week.
If you have any questions about your order, please use support@merchcowboy.com.

Purchase of tickets:
The purchase of hard tickets in our shops will continue to be easily possible. However, a lot of events and shows have been cancelled or postponed.
We will indicate within the items, whether the show has been postponed.
If you have any questions regarding the show, please contact the local promoter directly.
We play by this rule: if the tickets are still on sale, we assume that the show is going to take place as planned – if this changes on behalf of the promoter, we will react immediately.

Already purchased tickets:
No panic please – in general there are alternate dates planned for all concerts. We will communicate these in the item description and via email. The tickets will remain valid.

Ticket-Exchange:
The exchange of tickets is no possible due to to logistics reasons - that means in fact you’re not able to change your ticket into another city or date.
We created a facebook-swap-platform where you can exchange your tickets - here’s the link: facebook.com/groups/mc.tickettauschboerse

Delivery & Processing time:
The delivery time for national shipments will take 3-4 business days, international shipments will take 5-8 business days. Deliveries may be delayed by a few days!
The processing time of your ticket return can take up to 10 business days. The reimbursement will be made within 15 business days at the latest.

Thanks for your support and stay healthy!
Your Merchcowboy-Team