Support: support@merchcowboy.com

Returning goods

All information on how to send back your order (entire or partly) to us can be found here.

Please note our dealine for returning goods of 30 days!!
Already worn or washed items will not be returned!

 

  1. Download our return form print it, fill it in and enclose it to your return.
  2. Make sure to pack the goods safely and send them to the following address:

    Merchcowboy GmbH & Co. KG
    Retoursendung
    Friedrich-Ebert-Straße 7
    48153 Münster

  3. Order a shipping contractor of your choice. You bear all charges of the return shipping.
  4. Refunds will be credited to your denoted banking account. Exceptions are made for PayPal-payments. They will be credited to your PayPal-account.
  5. Processing the returns can take up to 14 days, but in most cases it is done faster.